Hurricane Ian Customer Billing Assistance

The application period has closed. 

Two billing assistance options are available to help our members who may be experiencing financial difficulties due to the impact of Hurricane Ian.

Option 1: Payment Deferral

Eligible members experiencing financial hardship due to the impact of Hurricane Ian can request deferral of their utility bill payment for up to three months. While deferred, no late fees will be assessed on the account. When payments resume, the deferred bill amounts will be applied in equal amounts to the member’s bills over a determined period of time, ranging from one to six months.

To qualify for payment deferral, members must provide documentation to demonstrate financial hardship, such as an insurance claim information, unemployment documentation, pictures of the property, etc.

Option 2: Base Charge Waiver

Eligible members can request one of three waivers of the monthly base charge for water and/or wastewater service on their account for a residence or commercial establishment due to impacts from Hurricane Ian. The waiver is effective for up to 12 months from the date of waiver approval.

  1. Water and wastewater monthly base charge waiver for a property that is no lnger habitable. Note: service to any location that qualifies and receives a monthly base charge (or capacity reservation fee) waiver will not have any water or wastewater service. Water service will be disconnected and sewer service will be capped during the entire waiver period.
  2. Wastewater monthly base charge (or capacity reservation fee) waiver for a property that is only temporarily using water service for a period of up to 12 months or until wastewater service is used, whichever occurs first.
  3. Water and wastewater monthly base charge (or capacity reservation fee) waiver for a property that is only temporarily using water service for construction water only (and no wastewater service) for a period of up to 12 months or until construction is completed, whichever occurs first.

Eligibility

In order to qualify for a deferral or waiver under the Hurricane Ian Deferred Guideline, the member’s account must have been in good standing prior to September 28, 2022. Members must request a deferral or waiver no later than December 31, 2022.