(Coronavirus) Information

We are prepared and committed to continue providing safe, reliable potable water and wastewater service to our members. We will monitor health advisories regarding COVID-19 and respond accordingly to protect the health and safety of our staff, members and the community.

BSU water is safe to drink 

According to the U.S. Environmental Protection Agency, America’s drinking water supplies remain a safe and affordable way to access the water needed for drinking, cooking and maintaining personal hygiene during the COVID-19 outbreak. BSU follows EPA and State regulations for water treatment. Filtration and disinfection work well to prevent viruses and other waterborne pathogens from contaminating drinking water and wastewater.

Emergency Response Plan

In response to the COVID-19 coronavirus pandemic, and in coordination with the declaration of national, state and local emergencies, we have activated our Emergency Response Plan. Our Emergency Operation Center has been activated at level 3. We are monitoring the pandemic and readying emergency support staff who would need to take action as part of their everyday responsibilities.

Customer Service Center is closed to walk-in service

Members can still use the drive-through window during regular business hours. Customer Service representatives can also be reached at 239-992-0711 or

Protecting our staff

We are implementing many of the precautions and safety measures you have heard about from other organizations. Additional sanitation and disinfection efforts are underway within our buildings and facilities. Access has been further restricted to control rooms and other plant operations. External in-person meetings have been cancelled or rescheduled as teleconference or web-based meetings. Administrative staff are now working remotely, and working distances are increased for employees who remain onsite.