Advanced Meter Infrastructure (AMI)


We are pleased to announce the installation of an Advanced Meter Infrastructure (AMI) system in our service area has begun.

The AMI system uses a small radio device to periodically transmit low-power radio signals wirelessly from water meters to receivers mounted on water tanks or utility poles. Water use information is sent wirelessly over a dedicated communication channel, eliminating the need for manual meter reading. A customer portal will be set up so that members may have access to their water use information and monitor that use near real time.

The AMI system will provide members and staff with greater visibility into water use in our area, will allow quicker identification of leaks, and will support water conservation efforts. Starting in July 2021, we will be changing out manual meters for AMI meters. The installation process is estimated to take 12 months to complete. Transition to an AMI system enables us to more efficiently provide safe and reliable water and wastewater service to our members.

Member Benefits

Automatic, Near Real-Time Data
No need for regular physical access to read your meter.

Reduced Environmental Impact
Fewer vehicle miles traveled for meter reading, basic field services and outage detection.

Faster Outage and Leak Detection
Locating and fixing leaks in days instead of weeks.

Multiple Meter Reads Daily
Know what time of the day water is passing through the meter.

Learn more about the upgrade process and view a map with an estimated schedule for water meter upgrades.

Our priority is to make this transition as smooth as possible for our members. If you have any questions about AMI, please contact Customer Service at 239-992-0711 or

Quick Links

Upgrade Process
WaterSmart Portal

If you have any questions, contact Customer Service at 239-992-0711 or

Advanced Meter Infrastructure (AMI)

An integrated system of advanced water meters, radio communication channels and data management for water and wastewater utilities to capture detailed usage data near real-time. The data can also be used during a storm to detect areas of concern more quickly.