Your New Billing Experience Launches Aug. 3
We are preparing to transition to a new customer account system, SpryPoint, on Monday, Aug. 3, designed to provide members with a more modern and convenient online experience.
As part of transition, SpryEngage will replace our current WaterSmart platform for online account access and water usage monitoring. Members will continue to have access to many of the same tools and features, now with faster water usage updates, refreshing every four hours instead of every 24 hours.
Important Customer Service Closure Information
To complete the transition to the new system, BSU Customer Service will be temporarily closed Thursday, July 30, and Friday, July, 31.
During this time:
- Customer Service representatives will not be available
- Payments cannot be processed, unless previously scheduled.
- Billing payment system access will be temporarily unavailable Thursday, July 30 through Tuesday, Aug. 4. Payments cannot be processed during this timeframe except for any auto-payments already set up during this timeframe.
Customer Service will reopen on Monday, Aug. 3. Normal payment processing and account services will resume Wednesday, Aug. 5.
What You Need to Know
- Existing payment information and recurring payment settings in InvoiceCloud will remain the same when the new system is implemented. You will not need to re-enter payment information.
- InvoiceCloud users can continue using existing login credentials.
- The first time you access SpryEngage, you will need to create a new login and password for the new platform.
