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Customer Service 
New Service Inquiries
New Service Inquiries
New Service Inquiries
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How do I arrange to start service to my home or business?
Five business days prior to closing on the property or moving, please call BSU at (239) 992-0711 during business hours (from 8 a.m. until 5 p.m., Monday through Friday). Please be prepared to provide your name, social security number, the property address and the date of the closing or move. Our customer service representative will provide information about your deposit at that time.
Can deposits be waived for owners?
A property owner may have the deposit requirement waived by providing a letter of credit, including payment record, from another utility company. Deposit waivers are not offered to those renting their homes.
When are deposits refunded?
If the following conditions are met, your deposit will be refunded automatically after 18 months of continuous service: * if there have been no checks returned by your bank for insufficient funds * if service has not been disconnected for non-payment, and * if there have been no late payments.
What is the charge for service for a single-family home?
The charge depends on the meter size and monthly water use. The average home is equipped with a three-quarter-inch meter, and uses from 3,000 to 12,000 gallons of water per month. The monthly base charge for a three-quarter-inch meter is $7.70 for water and $27.05 for sewer service.
The total monthly charge for a home that used 6,000 gallons of water and had sewer service would be $80.48.
If we sell our property or move, what information should we provide to Bonita Springs Utilities and how far in advance should we call?
Please call BSU five business days before the property closing or the move, please have your Realtor fax the following information to us at (239) 947-7460:
The information also may be provided to us by phone at (239) 992-0711 or via e-mail.
Five business days prior to closing on the property or moving, please call BSU at (239) 992-0711 during business hours (from 8 a.m. until 5 p.m., Monday through Friday). Please be prepared to provide your name, social security number, the property address and the date of the closing or move. Our customer service representative will provide information about your deposit at that time.
Can deposits be waived for owners?
A property owner may have the deposit requirement waived by providing a letter of credit, including payment record, from another utility company. Deposit waivers are not offered to those renting their homes.
When are deposits refunded?
If the following conditions are met, your deposit will be refunded automatically after 18 months of continuous service: * if there have been no checks returned by your bank for insufficient funds * if service has not been disconnected for non-payment, and * if there have been no late payments.
What is the charge for service for a single-family home?
The charge depends on the meter size and monthly water use. The average home is equipped with a three-quarter-inch meter, and uses from 3,000 to 12,000 gallons of water per month. The monthly base charge for a three-quarter-inch meter is $7.70 for water and $27.05 for sewer service.
The total monthly charge for a home that used 6,000 gallons of water and had sewer service would be $80.48.
If we sell our property or move, what information should we provide to Bonita Springs Utilities and how far in advance should we call?
Please call BSU five business days before the property closing or the move, please have your Realtor fax the following information to us at (239) 947-7460:
- The closing or moving date
- Your name, phone number and the mailing address for the final bill
- The name and phone number of the new owners/tenants
- Have your real estate or closing agent download and complete the estoppel below. Click Here
- If you are starting an account for a new tenant, please download and fill out the form. Click Here
- Tenants, a copy of your lease and deposits are required before service can be set up.
The information also may be provided to us by phone at (239) 992-0711 or via e-mail.
Water Restrictions
For information about current water restrictions please CLICK HERE for more information.
Water Conservation
The South Florida Water Management District is a regional governmental agency that oversees the water resources in the southern half of the state, covering 16 counties from Orlando to the Florida Keys and serving a population of 7.5 million residents.
It is the oldest and largest of the state's five water management districts. Created in 1949, the agency is responsible for managing and protecting water resources of South Florida by balancing and improving water quality, flood control, natural systems and water supply.
For more information visit the South Florida Water Management District Website.
For information about current water restrictions please CLICK HERE for more information.
Water Conservation
The South Florida Water Management District is a regional governmental agency that oversees the water resources in the southern half of the state, covering 16 counties from Orlando to the Florida Keys and serving a population of 7.5 million residents.
It is the oldest and largest of the state's five water management districts. Created in 1949, the agency is responsible for managing and protecting water resources of South Florida by balancing and improving water quality, flood control, natural systems and water supply.
For more information visit the South Florida Water Management District Website.